Classification and hotels reservation
Regarding Italy, law differentiates the hotel services in:
– hotels: receptive services open to the public, with unitary administration providing lodging, possibly food and other accessory services, thanks to the reservation of rooms in hotels; – motel: hotels particularly equipped for the stop and services of vehicles or crafts assuring them repair services and fuel supply; – villages hotel: hotels that, in a single area, give centralized services to users of residence units located in more establishments.
This distinction, besides substituting the traditional structure among hotels, pensions, and inns, cancels the distribution in the traditional categories (from first to fourth), and hold the same rules regarding reservation of rooms in hotels. The law stipulates that hotels be marked, in descending order, from 5, 4, 3, 2 or 1 star.
The enclosed denomination “luxury” is also stipulated, for five-stars hotels classified according to typical standards of international class.
Local authorities must fix the criteria for the classification of the receptive structures keeping in mind the dimensions, the structural requirements, the services offered and the qualification of specialists, the criteria and modalities in the reservation of rooms.
The law limited itself to set down the minimum requirements that should have the receptive services to be classified as hotels. They are:
– receptive capacity not lower than seven rooms; – presence of at least a hygienic service for every ten beds; – a bathroom with hot and cold current water for each room; – a room for common use; – technological facilities and an appropriate amount of qualified specialists for the running of the installation.
To determine the categories of hotels, that is, to assign the adequate number of stars, it’s used a punctuation expressing the quality of the best offerings of the facilities, the services the hotels are able to guarantee, the location, etc.
Also in this case, as explained before for travel agencies, local laws are quite uniform and use very similar features, as well as for the reservation of rooms. They dispose, for one-star hotels to have characteristic for which at least thirty points must have been assigned, for two-stars at least eighty points, until the 340 points of five-stars luxury hotels. The private bathroom in all the rooms vouches 30 points, if 90% of the rooms is endowed with bathroom 25 points must be assigned, if the rooms with bathroom are the 70% the points must be 20, etc. The night porter vouches 10 points, as well as the 24-hours room services; direct line telephone in each room gives 8 points, the same thing for the telex; color television in each room accounts 5 points, black and white television 4; for the covered pool 10 points, the uncovered one 5; and so forth.
The classification of hotels is made on the request of the hotel itself, which should indicate, in its application, the punctuation reached, result of the sum of parameters they offer.