Hotels Guide – Part 2 of 4

Classification and hotels reservation

Regarding Italy, law differentiates the hotel services in:

– hotels: receptive services open to the public, with unitary administration providing lodging, possibly food and other accessory services, thanks to the reservation of rooms in hotels; – motel: hotels particularly equipped for the stop and services of vehicles or crafts assuring them repair services and fuel supply; – villages hotel: hotels that, in a single area, give centralized services to users of residence units located in more establishments.

This distinction, besides substituting the traditional structure among hotels, pensions, and inns, cancels the distribution in the traditional categories (from first to fourth), and hold the same rules regarding reservation of rooms in hotels. The law stipulates that hotels be marked, in descending order, from 5, 4, 3, 2 or 1 star.

The enclosed denomination “luxury” is also stipulated, for five-stars hotels classified according to typical standards of international class.

Local authorities must fix the criteria for the classification of the receptive structures keeping in mind the dimensions, the structural requirements, the services offered and the qualification of specialists, the criteria and modalities in the reservation of rooms.

The law limited itself to set down the minimum requirements that should have the receptive services to be classified as hotels. They are:

– receptive capacity not lower than seven rooms; – presence of at least a hygienic service for every ten beds; – a bathroom with hot and cold current water for each room; – a room for common use; – technological facilities and an appropriate amount of qualified specialists for the running of the installation.

To determine the categories of hotels, that is, to assign the adequate number of stars, it’s used a punctuation expressing the quality of the best offerings of the facilities, the services the hotels are able to guarantee, the location, etc.

Also in this case, as explained before for travel agencies, local laws are quite uniform and use very similar features, as well as for the reservation of rooms. They dispose, for one-star hotels to have characteristic for which at least thirty points must have been assigned, for two-stars at least eighty points, until the 340 points of five-stars luxury hotels. The private bathroom in all the rooms vouches 30 points, if 90% of the rooms is endowed with bathroom 25 points must be assigned, if the rooms with bathroom are the 70% the points must be 20, etc. The night porter vouches 10 points, as well as the 24-hours room services; direct line telephone in each room gives 8 points, the same thing for the telex; color television in each room accounts 5 points, black and white television 4; for the covered pool 10 points, the uncovered one 5; and so forth.

The classification of hotels is made on the request of the hotel itself, which should indicate, in its application, the punctuation reached, result of the sum of parameters they offer.

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Key Facts About Hotel Benchmarking

What is needed for the hotel management to optimize hotel performance? Perhaps, the first thing they need to know is what problems and weaknesses they have a moment. The next thing is to design strategy for future development. Yes, in a modern business world it is impossible to survive without having a comprehensive strategy. This is explained by a tough competition in the markets. Hotel industry is not an exception here. It is possible to say that the competition is even tougher in a hotel industry than in other business areas. Indeed, if business owners do not know where they are driving at it is very difficult to achieve positive results, especially if competitors and rival hotels are looking for a chance to wipe them out. Strategy is a protection method. A strategy is about dealing with problems even before they occur. Strategy helps and organization to focus on most important thing and problems both in internal and external environment. Use of a reliable and effective strategic management tool is a must for every company that wants to achieve success. Perhaps, you will not find a single hotel that is not happy to welcome guests. However, the hotel management wants that these guests will come back next time. In such a way hotel creates customer database which consists mostly of regular customers. It should be noted that Balanced Scorecard is so far the most effective strategic management tool used to drive strategy into action.

There is a very simple principle behind Balanced Scorecard. It consists of four categories: financial, customer, internal business processes, learning and growth. Each category contains key performance indicators, which are measures to be evaluated. KPIs represent critical success factors for various business aspects. Having found the right combination of key performance indicators, the hotel management will possess up to date information on current hotel performance. Choice of key performance indicators is the most important stage of Balanced Scorecard implementation. Every individual business has own indicators, and hotel is not an exception here. Lets review a couple of key performance indicators that are widely used in hotel benchmarking.

Occupancy % of rooms. This indicator will demonstrate efficiency of marketing and advertising campaign. If hotel has 100 rooms and only half of them are regularly occupied, such a hotel will most certainly suffer losses because of expenses for maintenance of all rooms. Evaluation of this indicator will help optimize hotel performance and its booking policy.

Average cleaning costs per room. This KPI is related to the first one since all rooms have to be cleaned and maintained while not all of them are regularly occupied by guests. This indicator will help top management of a hotel optimize cleaning costs and introduce some measures that will save costs.

Average length of stay per guest. This indicator will help top management figure out what services guests would need during their stay and for how long (on average) rooms have to be clean. If guests stay mostly for several nights they would need additional services.

World Class Hotels Near Chennai Airport

Chennai is often termed as the cultural capital of India for its deep-rooted traditions and long heritage. Today this buoyant metropolis is a blend of the old and the new, the traditional and the modern. One can find number of good cheap hotels in Chennai with all basic amenities such as a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks. They offer a regal combination of royal ambience and contemporary world class luxury, with a touch of softness and indulgence. The hotels of the city of Chennai provide quick and crisp service for smart travellers seeking hassle-free and contemporary experiences. They provide an array of standard facilities, remarkable services and homely comfort to its guests. The hotel with its intricate design, modern and traditional design creates a unique in-room experience. Business centre with all mega features such as wi-fi, internet, fax and photocopy, video conferencing etc makes your trip surely convenient and successful.

The state of the art facilities of the Hotels near Chennai Airport blend style and comfort to create a memorable event. The easy connectivity to the airport and accessibility to the major corporate offices makes it a popular location for business traveller. A unique blend of conventional and modern thoughts, the hotel is surely a surprise package for travel lovers. Keeping in mind the number of tourist visits the city in a day the staff of hotels are all well behaved and trained. Visitors from far off places are overwhelmed by the warm and pleasant service they receive at the hotel. Few of the hotels have shopping facility displaying special antique, cultural items, handicrafts for gift purpose. The dining options at the hotel provide a great opportunity to savour cuisines from around the globe. The hotels of the city of Chennai provide quick and crisp service for smart travellers seeking hassle-free and contemporary experiences. They provide an array of standard facilities, remarkable services and homely comfort to its guests. The hotel with its intricate design, modern and traditional design creates a unique in-room experience. Business centre with all mega features such as wi-fi, internet, fax and photocopy, video conferencing etc makes your trip surely convenient and successful.

Hotels with good infrastructure and efficient service are easily available across the city within the reach of the tourists. The hotel with its artistic ambience will surely enchant you all through your stay. There are various Ayurveda spa and resort offering an array of spa treatments for the much needed holistic inner peace. Cheap hotels in Chennai also offer facilities like baby sitting, currency exchange, direct dial STD/ISD, and a mini-bar making your trip cherished in true sense. Once you enter the hotel you will be experience the limitless hospitality, the premium characteristics of the hotel. There are various types of guest rooms and suites which allows the valued guests a choice to suit their taste. Hotels near Chennai Airport boasts of world class facilities and amenities that ensure guests of a relaxing and comfortable stay. With cosy accommodations and super warm hospitality, the stay at the hotel will be surely worth remembering.

Sofitel Luxury Hotels Opens First Abu Dhabi Hotel

Sofitel Luxury Hotels has opened its first Abu Dhabi hotel and its second property in the United Arab Emirates.

The Sofitel Abu Dhabi Corniche is located on the seafront on the eastern tip of Abu Dhabis Corniche and tourists staying at the new property will have access to Saadiyat Island and Yas Island.

The latest addition to the already reputable collection of luxury Abu Dhabi hotels is part of the new Capital Plaza Complex and the building boasts contemporary architecture and design.

The chief executive of Sofitel Worldwide, Robert Gaymer-Jones, commented: I am particularly happy to be welcoming this new flagship hotel to our network.

The Sofitel Abu Dhabi Corniche is a precious asset for the brand both in the Middle East and internationally.

In addition to its strategic location in Abu Dhabi, its design based on contemporary art with some well-known French artists has ensured that this establishment is totally in line with the country strategic positioning.

When guests of the new hotel first arrive to their holidays in Abu Dhabi, they will be greeted in the lobby which features beautiful paintings from Pierre Soulages, a French artist known as the painter of black, as well as lithographs from Jean Cocteau and sculptures inspired by Brancusi.

The luxury hotel has 282 rooms and suites with modern dcor, furnishings and amenities, plus facilities including the Club Millesime Lounge, three gourmet restaurants with a wide choice of international and regional cuisine, three elegant bars, and 2,600-square-metres of meeting space.

During Abu Dhabi holidays at the Sofitel Abu Dhabi Corniche guests can walk across the bridge and head to Saadiyat Island, an up and coming world class leisure, residential, business and tourism hub. The natural island spans 27-square-kilometres of land, and development is being carried out in different stages until 2020.

The island is home to iconic landmarks; marinas with berths for up to 1,000 boats; two championship golf courses; civic and leisure facilities; over three million square-metres of office space; sea-view residential apartments and villas; luxury hotels; and tourist attractions such as the Guggenheim and the Louvre museums, the Zayed National Museum and the Manarat Al Saadiyat visitor centre.

Holidaymakers can also reach Yas Island from the new hotel in Abu Dhabi where they can visit Yas Marina, Yas Marina Circuit, and Ferrari World.